Booking & Stay Terms
Last updated: 30 September 2026
These policies cover stays at The Nest Bungalows / Бунгала „Гнездото“ in Lozenets, Bulgaria.
Accommodation operator: Vasil Syakolov
Correspondence address: 12 Osogovo Street, 8277 Lozenets, Bulgaria
Email: gnezdoto.lozenets@gmail.com
Phone: +359877116050
Accommodation registration/licence number: Ц2-0ФА-Г33-С0
Scope
These terms cover direct enquiries and bookings made through our website, by phone or email, or through another direct contact with us.
If you book through Airbnb, Booking.com or another platform, that reservation’s payment, cancellation and refund terms apply where they differ from these terms. The property’s House Rules still apply during your stay.
Website enquiries
Sending an enquiry through the website does not confirm a booking.
We will reply with availability, the final price, your dates, the number of guests and any applicable conditions.
Your booking is confirmed only when you receive confirmation from The Nest Bungalows and, if we require a deposit, we have received it.
Booking information
Please provide accurate, up-to-date information for your booking, including your name, contact details, stay dates, number of guests and any other information we reasonably need to manage it.
The lead guest is responsible for the accuracy of information supplied for everyone in the booking.
At check-in, we may ask for information that accommodation providers must collect by law.
Prices
We will tell you the final price and any mandatory additional charges before you confirm a direct booking.
Prices displayed on Airbnb, Booking.com or other intermediary platforms may differ from direct-booking prices because of platform fees, promotions or different commercial conditions.
Deposits and payment
A deposit may be required for certain direct bookings.
The amount, payment method and payment deadline will be communicated to the guest before the booking is confirmed.
Where a deposit is required, a reservation may remain unconfirmed until the deposit is received.
The remaining balance is payable using the method and by the deadline agreed when the reservation is confirmed.
The website does not process or store payment-card details.
Cancellation of a direct booking
Unless expressly agreed otherwise when the reservation is confirmed:
A guest may cancel without a cancellation charge at least 14 calendar days before check-in. We will refund any deposit already paid.
If a booking is cancelled fewer than 14 calendar days before check-in, any deposit already paid may be retained as the cancellation charge.
In the event of a no-show without prior notice, the deposit may be retained.
If The Nest Bungalows cancels a confirmed reservation and no acceptable alternative is agreed, all amounts paid directly in relation to that reservation will be refunded.
Reservations made through third-party platforms are governed by the cancellation and prepayment conditions attached to the individual reservation and the relevant platform.
Booking changes
You can request a change to your dates, guest numbers or accommodation type, subject to availability.
The change takes effect only after we confirm it. If it changes the price, we will tell you before you accept the change.
Check-in and check-out
Standard check-in begins at 14:00.
The normal check-in period is until 20:00. If you expect to arrive later, please contact us in advance.
Check-out is by 10:00.
Early check-in or late check-out is available only by prior arrangement and subject to availability.
Number of guests
Only persons included in the reservation may stay overnight unless otherwise agreed in advance.
The maximum capacity of the booked accommodation must not be exceeded.
Extra beds are available only where they are offered for the specific accommodation and explicitly confirmed.
Children
Children of all ages are welcome.
Parents or accompanying adults are responsible for appropriate supervision of children during the stay.
Pets
Pets stay without an additional fee unless we agree otherwise for your reservation.
Pets must not be left alone in the accommodation or on the property while their owners are away.
The additional pet requirements in the House Rules also apply.
Damage
You are responsible for damage you, anyone in your party or your pet causes intentionally or through negligence.
We do not charge for normal wear from ordinary use.
If damage occurs, we may ask you to cover the reasonable, actual cost of repair, replacement or additional cleaning.
Early departure
If you leave before your booked departure date, any refund for unused nights will depend on the cancellation terms, your reason for leaving and the circumstances of your case.
Nothing in this provision limits rights granted directly by applicable law.
Events outside the parties’ control
If an event outside either party’s reasonable control makes the stay impossible or substantially disrupts it, we will work with you on a reasonable solution. This may include changing the dates or, where appropriate, refunding the amount paid.
Any mandatory rights under applicable law take precedence over this provision.
Right of withdrawal
The general 14-day withdrawal right applicable to many distance contracts does not apply in the same way to accommodation services supplied for a specific date or period.
This is separate from our own cancellation policy described above.
Complaints
If a problem comes up during your stay, please contact us as soon as you can so we have a chance to address it.
Complaints following a stay may be sent to gnezdoto.lozenets@gmail.com.
These terms do not restrict mandatory consumer rights provided by Bulgarian or European Union law.